Reimbursement

[robinturner]

How often in the IT world do you see a company offering its customers a reimbursement for inconvenience caused? Can you imagine Microsoft offering its customers a discount on their next purchase of Windows for the lost time and frustration caused by bugs in the current version?

I was pleasantly surprised by LJ's offer to give paying customers two weeks extra paid time because of the recent patchy service. However, when I found that at least some of it was caused by a DOS attack, I decided not to take them up on their offer. Although I enjoy the extra services my paid account gives me, I've always thought of it more as a donation, and it would be churlish to take a reimbursement on a donation.

Comments

[tristan-moore.livejournal.com]

I thought it was rather strange too for them to do that.
I haven't attempted to recover two weeks nor have I read the article yet about why they decided to do it but I have to ask, aren't there ways to prevent DOS attacks?

[solri.livejournal.com]

There are precautions you can take, but you can never be sure of preventing them.

[sjcarpediem.livejournal.com]

Awww... I didn't know it was a DOS attack... now I feel churlish....

[happy-spinster.livejournal.com]

Although I enjoy the extra services my paid account gives me, I've always thought of it more as a donation, and it would be churlish to take a reimbursement on a donation.

I feel the exact same way about it...