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Reimbursement
Thursday, July 1st, 2004 06:38 pmHow often in the IT world do you see a company offering its customers a reimbursement for inconvenience caused? Can you imagine Microsoft offering its customers a discount on their next purchase of Windows for the lost time and frustration caused by bugs in the current version?
I was pleasantly surprised by LJ's offer to give paying customers two weeks extra paid time because of the recent patchy service. However, when I found that at least some of it was caused by a DOS attack, I decided not to take them up on their offer. Although I enjoy the extra services my paid account gives me, I've always thought of it more as a donation, and it would be churlish to take a reimbursement on a donation.
I was pleasantly surprised by LJ's offer to give paying customers two weeks extra paid time because of the recent patchy service. However, when I found that at least some of it was caused by a DOS attack, I decided not to take them up on their offer. Although I enjoy the extra services my paid account gives me, I've always thought of it more as a donation, and it would be churlish to take a reimbursement on a donation.
